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Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities, by Renee Evenson
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Review
"Her [the author's] book offers readers great tips for handling difficult personalities using specific verbal and nonverbal communication in combination with a five-step conflict-resolution formula." --Retailing Insight
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"Isn’t workplace harmony worth a try? Wouldn’t you rather have truce than trouble? If the answer to those questions is affirmative, then grab this book." --Houston Style Magazine
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Book Description
Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant—there’s no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts—no matter who you’re dealing with. Helpful features include: • Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each • Nonverbal communication skills to back up your words • Sample dialogues that demonstrate how phrasing improves interactions • A five-step process for moving from conflict to resolution • “Why This Works” sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book’s pithy, powerful communication tips will make those hours far more harmonious and productive.
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Product details
Paperback: 240 pages
Publisher: AMACOM; 1 edition (October 15, 2013)
Language: English
ISBN-10: 0814432980
ISBN-13: 978-0814432983
Product Dimensions:
6 x 0.6 x 9 inches
Shipping Weight: 13.6 ounces (View shipping rates and policies)
Average Customer Review:
4.0 out of 5 stars
43 customer reviews
Amazon Best Sellers Rank:
#8,270 in Books (See Top 100 in Books)
I'm less enthusiastic than the other reviewers.I mean, I really have to laugh on some level. The difficult people I deal with would brush this kind of stuff aside with an effortless swish of the finger. The book curates a number of really very basic ideas that we'd all be familiar with in any case (e.g., using "I" phrases), and then gives a short story/skit in which the technique is demonstrated. And it's just comical. The characters in these skits are not very tenacious, they are impossibly logical and empathetic, they instantly capitulate, they speak in strange, inorganic, stilted ways, and then they have a group hug moment when it's all over. These kinds of epiphanies occur, in the real world, only after Godot does.Anyone who has dealt with truly caustic personalities in the workplace knows that this is a pipe dream.For example, the protagonist (who has been viciously slandered, or outmaneuvered, or ignored, or impugned) says: "Can't you see how what you did there affects me, and even though I now understand that you did mean it in that way, that it still will upset me?" And in Ms. Evenson's universe, the respondant now says: "Yes, indeed, I can see how that would have upset you, and now that my eyes are opened, I will be ever so careful in the future to proactively leverage your feelings. I now see that we are equally important partners in this enterprise, and that I have been hateful. Let us now hug, and seal the bond between us, wherein we now understand each other's equally valid life choices!!!"Anyone that works in a place where important things are done (and hence, has aggressive personalities) knows that this is not reality.I am disappointed in the book. There was nothing here, really, that I could benefit from. It is hard for me to imagine the kind of flaccid, vapid, workplace in which this kind of schlock could be relevant guidance. It is, to me, a fictionalized account of what could be effective in a completely different universe from the one in which we live.I am sure Ms. Evenson is a wonderful person, but she couldn't last ten seconds in any workplace I have been in.
This is a good book that actually trains you to use intelligent responses. I recommend it for high school, young adult and our wonderful senior citizens. If you find yourself nervous or emotional when it comes to confrontation; or if you shy away from conflict then this is your book! Read it to the end.
Good book. Very respectfully written. Broke down situations and repeated each scenario so you really wrap your mind around each phase of the discussion. I loved how the author pointed out the goal if changing behavior, not personality and differentiating between the two. I found it very helpful and applicable.
She has a very clear depiction of several scenarios. I found many of them to be helpful and it helped me to realize some things I can change about myself.
Contains mostly trite, overly simplified scenarios. Not at all reflective of actual workplace conversations (at least none that I've been a party to in over 30 years).
Kindof okay but still won't help me to deal with those difficult people.
It gave five basic steps how to deal with people after each scenario.; plus the why it works. Great book!
Excellent!
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Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities, by Renee Evenson PDF
Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities, by Renee Evenson PDF
