Free PDF , by Judith E. Glaser
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, by Judith E. Glaser
Free PDF , by Judith E. Glaser
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Product details
File Size: 2901 KB
Print Length: 258 pages
Page Numbers Source ISBN: 1937134679
Publisher: Bibliomotion, Inc.; 1 edition (October 1, 2013)
Publication Date: October 1, 2013
Sold by: Amazon Digital Services LLC
Language: English
ISBN-10: 1937134687
ISBN-13: 978-1937134686
ASIN: B00ESQAL42
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Amazon Best Sellers Rank:
#59,301 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
Waste of money. Has one novel idea (that there aree 3 types of conversation), and keeps repeating it over and over again, without ever telling you how to have those kinds of conversations. Author is too busy promoting her copyrighted slogans and dashboards. Also, for someone with the experience she has, there should be more examples and stories. It's just too boring. And mainly, it doesn't teach you how to do anything. Disappointed.
The principles espoused are terrific mind sets for leaders and groups, yet are simply common sense for relationship building. The primary message is to put the relationship first, and through enhanced trust all obstacles (essentially fear) melt away. However, I was looking for more practical supports for linguistic change, and I didn't find it. Leaders most in need of trust building exercises are those who have never experienced what these conversations sound like, and unfortunately they will not learn it here. They will be reminded of the principle of sharing and discovering, (relationship building), but only one small paragraph actually provides linguistic samples of actual conversations. This book has very little in the way of example conversations, but more in the way of example meeting strategies. Leaders can't utilize language skills they don't have, and regrettably I found no assistance here.
To be fair, this book puts together excellent frameworks for setting up productive co-creating conversations in a structured way. The 3 levels of conversation, the dashboards, the 5 brains, the TRUST model, the FORCES model, etc., are all useful framing of some commonsensical but powerful body of knowledges that work towards building great conversations and trust. Judith provides some great examples and cases of conversations for each model that she has worked with actual clients that illustrates the concepts. But I give a three stars because the book is too lengthy, with multiple repetition of the same points written over and over again, even within the same chapter. I certainly appreciate the power of reinforcement, but when it come across as a "collection of separate lectures" rather than a unified production of coherent thoughts, I would expect a book written on "intelligence" to be produced with strong writing intelligence.
I am surprised by some of the reviews describing Ms. Glaser's book as "average" (or similar terms). My work involves both providing executive and leadership coaching as well as delivering programs designed to develop leader coaches and building emotional intelligence. The cornerstone of relationships whether personal or professional is trust. Building trust is not necessarily something leaders (and others) understand or know how to create even if it seems to be "common sense." We all benefit from having tools, tips, and strategies that can facilitate the creation of strong, trusting relationships.One of my measures of the usefulness of a book is how many notes I write in the back cover sections of my books and notes for "Conversational Intelligence" overflow! I love practical tips and Ms. Glaser provides so many. One of my favorite tools she offers are acronyms, e.g., STAR, TRUST, LEARN. Maybe because I used acronyms throughout my education to remember key elements but now when I think about building trust I think TRUST: transparency, relationship, understanding, shared success, and testing assumptions & telling the truth. (Many more of these in the book with rich descriptions of each.) Helping leaders and others remember that success is often based on trust and using TRUST as a self-assessment to evaluate the components of trust can be invaluable.I also love that Ms. Glaser provides a number of exercises (toolkit) for creating exceptional listening skills and addressing "issues" that may come up in a relationships. Very practical! When you read the book check out the LEARN exercise for conducting more successful meetings (p. 143 in the printed version).I moved from traditional clinical psychology practice to the corporate world in 2003 and this is one of those books that I wish I had available when I provided couples and relationship therapy.Whether the reader is interested in being a better formal or informal leader, a better significant other, a better parent, or just a better listener/communicator in general "Conversational Intelligence" will be a great resource.Ed Nottingham, PhD, PCCConsulting & Clinical PsychologistAuthor, "It's Not as Bad as It Seems: A Thinking Straight Approach to Happiness" It's Not As Bad As It Seems
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